Refund Policy

1. Order Cancellation

Orders placed through enquiries, franchise requests, or official communication channels may be cancelled only before order processing or dispatch. Once an order has been confirmed or dispatched, cancellation requests may not be accepted.

Cancellation requests must be communicated in writing through our official email or contact details provided on the website.

2. Refund Policy

Refunds, if applicable, are considered under the following conditions:

• Wrong product supplied
• Damaged product received
• Manufacturing defect (verified)

All refund requests must be reported within a reasonable time after delivery along with proper proof such as images or batch details.

3. Non-Refundable Cases

Refunds will not be applicable in the following cases:

• Delay caused by logistics or courier partners
• Change of mind after order confirmation
• Products used, opened, or tampered with
• Orders placed based on incorrect information provided by the customer

4. Refund Process

Once the refund request is reviewed and approved, the refund will be processed through the original mode of payment or as mutually agreed. The processing time may vary depending on banking and administrative procedures.

5. Franchise & Business Payments

Payments made towards franchise agreements, marketing support, or business commitments are generally non-refundable, unless otherwise stated in a written agreement.

6. Changes to This Policy

Turinmeds Pharma reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.